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常見問題 FAQ

問:為何活渠門DG1貼上渠閘後不穩固?

答:要先將渠閘表面清潔,可用消毒火酒,因為它可清潔油污和快揮發。待渠閘乾爽清潔後,除去DG1背後雙面膠紙上的保護紙,然後貼上渠閘,這樣便可很穩固。


問:為甚麼活渠門DG2不用黏貼在渠閘上?

答:活渠門DG2是不需要黏貼在地上渠閘的,因為盡管不小心把它踢離渠閘也不會絆倒。一般地台去水位是在牆邊或角的,所以踢到的機會不大。如去水位確實在易踢到的地方, 便要小心勿絆倒.

 

問:我的方形渠閘小過三吋,可否安裝活渠門DG1?

答:可以,DG1背後雙面膠紙可貼在牆上,只要整個渠閘蓋着,亦可發揮同樣作用。 如是凹嵌式 3寸x2.5寸(7.5x6 cm) 或 4寸渠閘,可先裝上轉接器111,然後再裝DG1。

 

問:我已安裝了活渠門,為何仍有點臭味?

答:要檢查一下活渠門和渠閘之間有沒有污物而引致空隙。因為臭味或蟑螂可穿越狹蓬或虛位。亦有可能是活門給污物卡住,清理後便可以。還有要注意 DG1 型號安裝時有沒有貼地,不貼地便會出現空隙而引致臭味傳入。 亦有可能是開了抽氣扇而門窗關上,導致空氣只可從去水渠口位進入,這樣臭味也同時進入。要解决就要讓浴室或廚房門下邊有罅隙,讓空氣可從門底進入。



問:活渠門的活門為甚麼要外露?

答:如活門是隱瞞的,隨時會給一些汚物卡住而變為常開狀態,這樣失效了也察覺不到。外露的好處是肉眼可看見,如有污物亦可即時自行清理。



問:活渠門是否需用電池?

答:活渠門是環保產品,不用電池也不消耗其他能源,只靠地心吸力運作。



問:為甚麼總是有小許水積在活渠門前面而不能即時排走所有汚水?

答:一般浴室和厨房地地台都是斜向排水渠口,但斜度不會太大,當未裝活渠門時,排水的時候亦是同樣有小許水積在渠閘前面。這是正常的。可用布或地拖把水清除。



問:怎樣清潔活渠門?

答:用水、洗潔精或消毒火酒都可以。切勿用一些高濃度清潔劑或腐蝕性液體來清洗,因這樣會破壞活門的結構而引致失效。

 

問:活渠門一般可用多久?

答:如正常使用,沒有大碰撞,一般可用上四至六年。 




Question: Why is the Drain Guard not very securely attached to the drain gate?

Answer: Before installation, the drain gate needs to be cleaned thoroughly with sterilizing alcohol. When it is totally dry and free from dirt, then you may stick Drain Guard on the drain gate. 



Question: Why is Drain Guard DG2 not necessarily sticked on the drain gate?
 

Answer: If the user accidentally kicked on DG2, he will kick away it instead of falling down. Normally drain gates are located near the wall corner, so the chance of kicking it is low. If your drain gate is really located at a place that is easily come across, you have to watch out and avoid any accident.



Question: The drain gate at my home is smaller than 3 inch. Can I install DG1?

Answer: Yes, you may. You can stick DG1 on the wall. As long as it is totally covered the drain gate, it will work properly.  



Question: I have installed Drain Guard already, why there is still a bit odour found?

Answer: You may check whether there is any dirt between the Drain Guard and the drain gate. If there is any gap found, odour or insect can pass through. If dirt is found on the Drain Guard door(s), same problem will happen. If this is the case, just remove the dirt and Drain Guard will work again.



Question: Why is the door of Drain Guard not hidden?

Answer: There is always dirt such as hair or clothes fiber attached to the door which causes it cannot close well. If it is hidden, we do not know whether it is working or not. Also we cannot clean up the dirt instantly.



Question: Does Drain Guard need any battery?

Answer: No, it does not require any battery or other kinds of energy.
 



Question: Why there is always a little bit of water left around the Drain Guard?

Answer: The floors of bathrooms and kitchens are usually built at a slightly inclined angle. So dirty water will naturally flow towards the drain gates. Since the floor angle is mild, even though without Drain Guard installed, the last bit of water will stay around the drain gate due to insufficient momentum. So it is a normal phenomenon.



Question: How to clean Drain Guard if it gets dirty?

Answer: Just use water, detergent or sterilizing alcohol. Do not use concentrated cleaning agent or corrosive substance as they may damage the surface finishing and the mechanism of the door(s).



Question: How long can Drain Guard last for?

Answer: If use properly and without any significant damage, normally it can work for 4-6 years.